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The Artful Soul
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Our satisfaction and return policyWhen: You may return any item for refund or exchange within 10 days* of receiving it. You can return for any reason. See Exceptions belowWhat may be returned: Items must be in perfect, unused, unworn, resaleable condition for a full refund. Products that arrive to you with tags attached, must be returned with tags attached. Components or accessories that are part of the item package must be returned intact. Borrowing for a night out is considered used, and will be denied a refund! Sale-priced items can also be returned...See Exceptions below. Outlet Store items cannot be returned, these are Final Sale. Special Order products may not be returned...this would be explained prior to your placing the order. Defects in items, which are found immediately or occur within a reasonable (warranty) period of time after purchase, are always returnable for repair or exchange as suits the situation. See more about repairs and warranties below. How to ship us your return: Instructions are included with the paperwork in your package. You must email in advance to obtain a Return Authorization Number (RA#), and you must put this on the outside of the package or on the label. Packages we receive of unknown origin are likely to be returned unopened to sender, and all return rights voided! Returns should be shipped to The Artful Soul, 10624 S. Eastern Ave, Suite A-264, Henderson, NV 89052. You are responsible for return shipping costs and care to get the item(s) back to us in same-as-received shape, so repackage for safe transit.. The package must be enroute within 10 days of original delivery to you, consider purchasing insurance with the shipper as any loss or damage in-transit is your responsibility. How refund is made: If your order was placed without restrictions on refunds, your refund will be made promptly in the same form of payment you were originally charged. See What is refunded below for how it is calculated. For orders that are not entitled to a refund due to special terms, See Exceptions below. What is refunded: The net price you paid for merchandise is refunded. Discounts that are affected by the return will be adjusted accordingly. Buy & Share Quantity Savings are adjusted to quantity level retained. Shipping charges paid are never refunded. Free Shipping Offers that are returned will have the greater of 5% of Return Value or $5.00 deducted from any refund or store credit (in lieu of calculating actual shipping cost). Specific offer terms may change this provision. This deduction applies to exchanges also. Merchandise exchange: If you wish to return an item just received in exchange for another, please include this request in your RA# request email (explained above). We will correspond about availability, pricing and procedure. There will be a new shipping charge. As the exchange will affect your return refund, or incur an additional charge, this will be spelled out by email. If you wish to return an item for exchange and not refund, but have not yet selected an exchange item, then we will issue a Store Merchandise Credit (see next topic). Store Merchandise Credit: This may be issued in the form of an email Gift Certificate for the amount of the return value. Instructions for use will be included in that email. Or, it may be issued in the form of a Coupon code sent to you by email, which you can enter in the Shopping Cart on a future order. Store Merchandise Credit cannot be applied toward new shipping charges. Gifts and Time Extensions: Since some purchases are gifts, the 10 day* policy may be too restrictive, so we welcome your request, upon ordering, that the policy be modified under your particular circumstances. Please ask for return time extensions upon ordering, providing us with the date you will give the gift, prior approval for late returns is required. Christmas gifts, purchased after Thanksgiving, are automatically eligible for return through December 31st, without prior approval. All extended gift returns are eligible for Store Merchandise Credit only! If you are ordering the gift to be shipped directly to the recipient, we include Return Instructions in the package for exchange only (but no price information). If you received a gift that you think was purchased from us, but do not have any receipts, we cannot accept a return. Talk with the nice person who bought your gift for you...perhaps it is still within the 10 days, and they can arrange for exchange credit with us. Exceptions to Return Policy: There may be some Special Orders, Coupons, or Sale Events where there will be refund or return restrictions, but those terms will be outlined before you make your purchase. Orders placed with shipping option Economy (no refunds), discounted shipping, do not qualify for refunds. In some sale events, and in our Outlet Store, Final Sale terms may apply. The special event may offer Store Merchandise Credit (see above) for returns, instead of a refund. Any exceptions will be clearly explained in advance of your purchase. If terms are not otherwise specified in a sale event, our typical coupon terms apply. Failure to follow policy: Uh-oh. If your return arrives broken, or sent out late, or without an RA#...it could be returned unopened, subject to a 20% late or restocking fee, or refund rejected. Please don't let that happen! The fine print footnotes... |